By Cheri Fisher Interview and photos by Su Phelps

Steve Smith, retired U.S. Army and president of Fleet Reserve Association, was on hand to speak with Su Phelps, publisher of Veterans Reporter News, on October 27, 2017, about the public transit system here in the valley. Steve, who is a Disabled American Veteran, is visually impaired and can no longer drive. He has been using the Regional Transportation Commission of Southern Nevada’s (RTC) Paratransit system for the last five years. The bus will come and pick up certified clients and take them where they need to go within the service area and bring them home. Steve is a member of eight different veteran’s organizations, including Commission of Disabled American Vets, DAV Local #13, National Order of Trench Rats, VFW #10047, American Legion, ACBO, and on the board for Elks #1468. In all the time he has been using Paratransit, he has not been late or missed a function. He said that it is the best way to get around the valley and stay independent.

The RTC’s Paratransit service is a shared-ride, door-to-door program available for certified clients who are functionally unable to independently use the RTC’s fixed-route system either all of the time, temporarily or under certain circumstances. All Paratransit customers are eligible and encouraged to use fixed-route services for free. Veterans can receive a 50-percent discount as well with an RTC issued Veterans ID card.

The reservation-based door-to-door service is available to customers who have been deemed eligible for Paratransit service through an evaluation process which is based on one’s ability to use the fixed-route system and determined through an in-person functional ability assessment process. Disability alone does not determine eligibility. The functional assessment includes a mock trip to and from the bus and evaluates skills such as balance, strength, coordination and range of motion.

The RTC Paratransit service operates 24 hours a day, 365 days per year. The system operates within the urbanized area of Clark County as required under the Americans with Disabilities Act (ADA). Areas that are not serviced by RTC fixed-route services may not have service through RTC Paratransit service.

Important Phone Numbers

RTC Paratransit Customer Care: 702-228-4800 or TDD 702-676-1834
(Hours of operation: 7 a.m. – 6 p.m., everyday)

  • RTC Certification Office: 702-676-1815
  • Lost & Found: 702-228-4800
  • Please call (702) 228-7433 (RIDE) to request the RTC printed materials in Spanish or an alternative form.